Cancellation and refunds

Last updated: 8 November 2026

This policy covers bookings made on this site. If you booked through Airbnb or Klook, that platform's policy applies.

If you cancel

Times count back from the start time of your walk, in Japan time.

When you cancel	Refund
7 days or more before the start	Full refund
Less than 7 days, and 72 hours or more	75% refund
Less than 72 hours, and 24 hours or more	50% refund
Less than 24 hours before, or you do not show up	No refund

Changing the date

You can change the date once for free if you ask 72 hours or more before the start and a new date is open. After that, a change counts as a cancellation.

If we cancel

Every booking is a request until we confirm it. If we cannot confirm your request, you get a full refund.

If we cannot run your walk, for example because your guide is ill or there is an emergency, you choose a new date at no cost or a full refund.

Weather

Ordinary rain does not cancel a walk. Many of our stops are indoors.

We decide up to 3 hours before the start, and tell you by email, if any of these apply: the Japan Meteorological Agency has issued a warning or special warning for Kyoto City that covers your walk, trains in the area have stopped so that meeting is not possible, or we judge walking to be unsafe. You then choose a new date at no cost or a full refund. You may also cancel for a full refund in these cases.

Late arrival

We wait up to 15 minutes. After that we start without you. We cannot extend the walk, and there is no refund for lost time.

How refunds are paid

We refund to the card you used, through Stripe, and we start the refund within 7 days of your cancellation. Your card company decides when it appears on your statement.

How to cancel or change

Use the link in your confirmation email, or write to yuki.toji0210@gmail.com with your booking details.

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